Refund & Returns Policy
Legal · Section 03
Refund & Returns Policy
When we’ll take something back, when we can’t, and how to start a return.
Last updated: April 21, 2026
The short version
- Unopened, unused gear — 30 days, minus restocking fee
- Firearms — no returns once they’ve transferred through your FFL, except for defects covered by the manufacturer’s warranty
- Ammunition — no returns, federal law
- Defective product — we’ll make it right, contact us within 14 days
01 · Firearms
Before the FFL transfer is complete — if you change your mind after ordering but before picking up the firearm at your FFL, we can cancel the order and refund you minus any shipping costs we’ve already incurred and a restocking fee of 15%. Let us know immediately — once the firearm is at your FFL, you’re on the clock to complete the transfer.
After the FFL transfer is complete — federal law and distributor policy mean we cannot accept returns on firearms after they’ve transferred to you. At that point, the firearm is yours. If there’s a defect or manufacturing problem, the manufacturer’s warranty applies — we’ll help you get in touch with them.
If you fail the background check — you’ll need to return the firearm to us through your FFL (they handle the return shipping; costs vary). We’ll refund you the product price minus a restocking fee and the shipping we paid.
02 · Order Cancellations
If you need to cancel, email PicketPostARMORY@gmail.com with your order number right away. We’ll try to catch it before the warehouse picks it or our distributor generates a shipping label. If we catch it in time, we’ll cancel and refund in full.
Once the package is picked and labeled — by us or by a drop-ship distributor — it’s out of our hands. The order becomes a return: you’ll pay return shipping, and the restocking fee in the section below applies.
Firearms — special rules apply; see section 01 above.
03 · Ammunition
Federal regulations and carrier rules prohibit us from accepting ammunition returns for safety reasons. All ammunition sales are final. If an ammo order arrives damaged or is the wrong item, contact us within 48 hours with photos and we’ll resolve it.
04 · Gear, accessories, optics, parts, apparel
Unopened, unused, in original packaging — 30 days from delivery to request a return. Contact us first for an RMA (Return Merchandise Authorization) number. Restocking fee is 15% for most items. Shipping cost is not refunded, and you pay return shipping.
Opened or used items — case by case. If it’s defective, we’ll replace or refund. If it’s buyer’s remorse after you’ve used it, we generally can’t take it back.
05 · Optics zeroed or mounted
Once an optic has been mounted or zeroed, it’s considered used. Return only if defective, under the manufacturer’s warranty. We’ll help you get a warranty RMA from the manufacturer.
06 · Items we can’t accept back
- Ammunition (federal law)
- Hearing protection (hygiene)
- Items returned more than 30 days after delivery
- Items returned without an RMA number
- Items damaged by the customer
- Used holsters, slings, or gear with visible wear
- Special-order or custom-configured items
07 · Defective on arrival
If your product arrives damaged or defective, contact us within 14 days. Include your order number, photos, and a short description. We’ll cover return shipping, and we’ll refund or replace — your choice.
08 · How to start a return
- Email PicketPostARMORY@gmail.com with your order number and reason
- We’ll respond within 2 business days with an RMA number and return address
- Ship the item back, including all original packaging, manuals, and accessories
- Once we receive and inspect the return, we’ll refund to the original payment method within 5 business days
09 · Refund timing
Once approved, refunds post to your original payment method within 5 business days on our end. Your bank or card issuer may take another 5–10 business days to show the credit on your statement.
10 · Questions
Not sure if something’s returnable? Email PicketPostARMORY@gmail.com before shipping it back. We’d rather answer the question than have you ship something we can’t accept.
Local Pickup Auto-Cancellation
Local pickup orders not collected within 14 days of being marked Ready for Pickup are automatically cancelled and refunded in full to the original payment method. Customers receive a friendly reminder email at day 7 with hours and pickup instructions before any cancellation occurs.